Reference

Terms That Cover Your Account at jaya6

These terms set out how your account works on jaya6 — what you can do, what we expect, and how we handle disputes.

Account Eligibility RulesWallet and Payment TermsFair Use PolicyDispute Resolution ProcessPolicy Update Rights
jaya6 Terms That Cover Your Account at jaya6
TERMS QUERY CHANNELS

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how a rule has been applied to your account, our support team can clarify in plain language. Queries about wallet eligibility, account suspension, or payment matching — including bKash, Nagad, and Rocket — can all be handled through the channels below.

Live Chat Available directly from your account dashboard. Describe your terms query and a support agent will walk you through the relevant clause and what it means for your account.
Email Support Write to us for formal queries or if you need a written record of a terms clarification. We aim to respond to all terms-related emails within one business day.
Account Help Centre The help section inside your account covers common terms questions — account suspension reasons, wallet matching requirements, and how to request a review if you believe a rule was applied in error.
HOW WE UPHOLD THIS

How jaya6 Applies These Terms Fairly

We apply these terms consistently across all accounts. When a rule is triggered — say a wallet mismatch on a Nagad withdrawal, or unusual activity on an account — we follow a documented review process before taking any action. You will always receive notification if your account is under review, and you can respond before a decision is final.

Account Security Practices

Your account is protected with OTP verification on login and on withdrawal requests. We never ask for your bKash or Rocket PIN — any message claiming otherwise is not from us.

Data Handling and Retention

We hold your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold at any time via email.

Who to Contact for Changes

To update your registered contact number, wallet number, or account name, reach out through live chat or email with valid ID. Changes take effect after verification, usually within one working day.

Dispute and Review Path

If you believe a term was applied incorrectly to your account, submit a formal dispute via email. We review each case against the version of the terms active at the time of the event in question.

Common Questions About These Terms

The questions below cover what our account holders ask most when reading through the terms for the first time. If your question is not here, live chat is the fastest way to get a straight answer.

Access depends on your local law and eligible regions. If online gaming is not permitted under the laws where you are located, these terms do not authorise you to open or use an account.

We require wallet accounts to be registered in your name. A mismatch between the sending bKash account and your registered details may pause your transaction while we complete a short verification check.

We can update these terms at any time. We will notify you via your registered contact address. If you continue using your account after the update takes effect, that counts as acceptance of the revised terms.

Send a data request to our support email with your account ID and registered contact number. We will compile what we hold and respond within a reasonable timeframe under our data handling policy.

Contact us via live chat or email and reference the suspension notice. We will open a review against the specific terms clause cited and get back to you before making any permanent decision.

Each person may hold one account only. Duplicate accounts breach our fair use terms and may result in both accounts being suspended pending a review of any wallet activity across them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.